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Payroll: Reviewing your payroll transmissions and integration "health" stats

Comments

8 comments

  • Emily Fratti

    Can you put the articles and screenshots for all the payroll integration monitoring instructions in a pdf document we can provide our clients? If I copy and paste into word it will not bring in the screenshots. Would be great to have something to provide them for reference.

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  • Maryann Rivera

    I concur

     

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  • Ryan Everett

    Hi!

    We are currently wrapping up our Integration Management guide with this type of data included.  Once it is completed it will be posted to our Support site and our brokers will be notified.  It will also be included on all closeout emails moving forward once an integration goes Live.

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  • Michelle Harris

    Fantastic, thanks Ryan!!!!

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  • Ryan Everett

    Good evening, as an update: This guide is now completed and will be included on all closeout emails moving forward once an integration goes Live.

    It is also posted in our article: 'Our post-integration guide for HR and Brokers'

    We love feedback so please send it our way!

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  • Kristen Nolan

    If a deduction fails to sync, how do you retransmit the data?

     

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  • Ryan Everett

    Hi Kristen!

    There are two scenarios in this case:

    1. If the deduction transmission fails for the reason of, "Deduction code mapped into EN was incorrect and does not exist in payroll", then once the broker or HR user edits the code to correct it, EN auto-sends all deductions associated with that specific payroll group's plan to ensure EN/Payroll are in sync.

    2. If the deduction transmission fails for the reason of, "Partner's API was down or unavailable", then my team has a process to retry all of these failure types in bulk each Friday to ensure we are re-attempting to insert them.

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  • John Hernandez

    Hello!

    Do I need to have an HR User's "Set Payroll" Access Control enabled to allow them to view transmissions? I've noticed that the "View Transmissions" link has not been visible for HR Users I've worked with in the past.

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